Frequently Asked Questions
Frequently asked questions
Urban Auto Detail is a mobile auto detailing service that brings high quality car care directly to you. We specialize in thorough interior and exterior cleaning, preventative maintenance and protection. Our services are designed to help car owners maintain their vehicles appearance and longevity, whether they drive luxury cars, daily commuters, or manage business fleets. Serving the Foothills region, we prioritize convenience , quality and environmentally responsible cleaning practices.
Booking an appointment with Urban Auto Detail is simple and convenient. You can schedule a service in the following ways:
- Online: Visit our website to view available services and book directly.
- Call or Text: Reach out to us at (403) 973-2143 to schedule an appointment or ask any questions.
- Social Media: Message us on Instagram or Facebook @urbanautodetail.ca to book a service.
We recommend booking in advance, especially during peak seasons, to secure your preferred date and time.
No, you do not need to be present while we detail your vehicle, as long as we have access to it. If the service is being done at your home or workplace, you can leave your keys in a secure location or hand them off before the appointment. We'll notify you when the job is complete. However, if you prefer to be present, you're more than welcome to stay and observe the process.
We accept multiple payment methods for your convenience, including:
- Cash
- Credit & Debit Cards (Visa, Mastercard, etc.)
- E-Transfer
Full payment is due upon completion of the service. For paint correction and ceramic coating services, we require a deposit at the time of booking to secure your appointment. This deposit is non-refundable but can be applied to a rescheduled appointment with advance notice.
For fleet and commercial clients, we offer invoicing options. If you require ongoing services for multiple vehicles, we can discuss customized billing arrangements to meet your needs.
Urban Auto Detail proudly serves the Foothills region and surrounding areas. Our mobile detailing service allows us to come to your home, workplace or any convenient location.
We do not charge a travel fee; however, for locations further from our primary service area, we require a minimum service package for the trip. If you're unsure whether your location qualifies, feel free to contact us, and we'll be happy to discuss the details.
the time required for a detailing service depends on the level of service, vehicle size, and condition. Here's a general guideline:
- Interior Detailing: 1 - 3 hours, depending on the size and condition of the vehicle.
- Exterior Detailing: 1 - 2 hours, including setup and takedown.
- Paint Correction: 2 - 5 hours, depending on the level of correction required.
- Ceramic Coating: A full-day job (up to 8 hours) to ensure a tailored and focused application process.
We'll provide a more accurate time estimate when booking. If we anticipate the job taking longer, we'll keep you informed throughout the process.
Yes! We offer several ways for our customers to save:
• Urban Auto Detail Membership Plan: Our membership plan provides exclusive benefits, including discounted services, priority booking, and regular vehicle maintenance at a reduced rate. Contact us for details on pricing and benefits.
• Package Deals: We offer bundled service options for better value. Ask us about available packages.
• Fleet & Business Pricing: Special rates are available for businesses with multiple vehicles. Contact us to create a custom plan.
• Seasonal Promotions: Follow us on social media or check our website for occasional limited-time offers.
Yes, we require access to water and electricity for all exterior detailing services. For interior detailing, we only need access to electricity.
• Exterior Details: A water hookup and standard power outlet are required.
• Interior Details: Only a power outlet is needed to run our equipment.
If you’re unsure about access at your location, let us know in advance, and we can help determine the best setup. In some cases, we may be able to make special arrangements.



